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Job Details

Communication Specialist

Location
San Benito, TX, United States

Date Last Verified
Aug 12, 2023

Posted on
Aug 10, 2023

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Thu, 10 Aug 2023 09:25:28 -0600
$16 hourly. Police Department. Responsible for performing general communication duties, answering and dispatching emergency and administrative calls for service,
keeps appropriate logs, operates the TLETS computer, good public relations for walk-in customers and keeps supervisors appraised of shift situations. Incumbents confirm warrants for arrest and query regional, state, and national database. Operates in accordance with departmental rules and regulations. Work in performed with limited supervision. ESSENTIAL JOB FUNCTIONS: Performs proper pre-shift checks of personal uniform, clothing, equipment, required communication forms, and documents.
Keep radio logs, T.C.I.C. and Criminal History logs accurately
Answers incoming 911 and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures. Assigns calls and report numbers. Dispatches police officers, firefighters, and ambulance services to calls for service and may also dispatch animal control officers. Confirms warrants for internal and external agencies
Monitors radio channels and dispatches appropriate public safety personnel Ensures dispatch of officer requests for back-up or traffic-related assistance
Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary
Maintains the accurate status of each officer on patrol, including times in and out of service and location. Documents all traffic stops
Inputs and monitors burglary reports, protective orders, and missing person reports from applicable regional, state, and national databases. Inputs entries into the TLETS computer system when necessary
Send teletypes, which includes entering, clearing, and validating computer entries
Completes supplemental reports as needed for the recovery of property. Forwards documentation to applicable internal departments
Obtains a variety of information for officers and/or applicable external agencies, which may include: driver’s license information, criminal histories, property information, and/or other related information. Confirms warrants for internal and external agencies
Performs other duties as assigned, to include entering reports.
KNOWLEDGE, SKILLS, AND ABILITIES:
Skilled in providing customers service, internally and externally
Ability to remain calm and react quickly under extreme pressure
Ability to work with multiple interruptions while conducting multiple tasks
Ability to operate office equipment, which includes personnel computer, various software, copy machine, phone, etc.
Skilled in exercising sound judgment
Ability to comprehend in reading, interpreting, applying, and explaining rules, regulations, policies, and procedures
Skilled in communicating effectively with a variety of individuals
Knowledge of approved principals, practices and procedures of city police communication work
Knowledge of Federal, State and local laws and ordinances
Knowledge of the geographical boundaries of the city and surrounding areas
Must type 30-40 words per minute
Ability to speak Spanish fluently
Ability to complete the Field Training Program for communicators of the San Benito Police Department by attending an approved communication course
MINIMUM QUALIFICATIONS
High School Diploma or GED
A Current Texas Drivers License
One year of customer service experience preferred
Must obtain NCIC Telecommunicator Certification, NCIC/TCIC Certification, and TCLEOSE Certification within one year
WORKING CONDITIONS Hand-eye coordination and fine manipulation skills to operate computer
Frequent reaching, talking, hearing, and seeing
Ability to sit for long periods
Good listening skills
Work is typically performed in a standard office environment
CONDITIONS OF EMPLOYMENT:
Must pass pre-employment drug test
Must pass criminal history check
Must pass motor vehicle records check
The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This employee must pass all licensing requirements to successfully complete his/her employment expectations.
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of his/her position. As the City’s demands change so will the essential functions of this position.
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